BOARD POLICY: 05 - 01 CLIENTS RIGHTS
Effective Date: March 1, 2005
Review Date: November 2009
Approved By: Board of Trustees
1. The right to be treated with consideration and respect for personal dignity, autonomy and privacy; to include freedom from any type or form of abuse, exploitation, retaliation, humiliation and neglect;
2. The right to service in a humane setting that is the least restrictive feasible as defined in the treatment plan;
3. The right to be informed of one's own condition, of proposed or current services, treatment or therapies, and of the alternatives;
4. The right to consent to or refuse any service, treatment, or therapy upon full explanation of the expected consequences of such consent or refusal. A parent or legal guardian may consent to or refuse any service, treatment or therapy on behalf of a minor client; this includes involvement in research projects;
5. The right to a current, written, individualized service plan that addresses one's own mental health, physical health, social and economic needs, and that specifies the provision of appropriate and adequate services, as available, either directly or by referral;
6. The right to be informed how to access self-help and advocacy support services;
7. The right to active and informed participation in the establishment, periodic review, and reassessment of the service plan;
8. The right to freedom from unnecessary or excessive medication;
9. The right to freedom from unnecessary restraint or seclusion;
10. The right to participate in any appropriate and available agency service, regardless of refusal of one or more other services, treatments or therapies, or regardless of relapse from earlier treatment in that or another service, unless there is a valid and specific necessity which precludes and/or requires the client's participation in other services. This necessity shall be explained to the client and written in the client's current service plan;
11. The right to be informed of and refuse any unusual or hazardous treatment procedures.
12. The right to agency adherence to research guidelines and ethics, if applicable;
13. The right to be advised of and refuse observation by techniques such as one-way vision mirrors, tape recorders, televisions, movies or photographs;
14. The right to have the opportunity to consult with independent treatment specialists or legal counsel, at one's own expense;
15. The right to confidentiality of communication and of all personally identifying information within the limitations and requirements for disclosure of various funding and/or certifying sources, state or federal statutes, unless release of information is specifically authorized by the client or parent or legal guardian of a minor client or court-appointed guardian of the person of an adult client in accordance with rule 5122:2-3-11 of the Administrative Code;
16. The right to have access to one's own psychiatric, medical or other treatment records, unless access to particular identified items of information is specifically restricted for that individual client for clear treatment reasons in the client's treatment plan. “Clear treatment reasons” shall be understood to mean only severe emotional damage to the client such that dangerous or self-injurious behavior is an imminent risk. The person restricting the information shall explain to the client and other persons authorized by the client of the factual information about the individual client that necessitates the restriction. The restriction must be renewed at least annually to retain validity. Any person authorized by the client has unrestricted access to all information. Clients shall be informed in writing of agency policies and procedures for viewing or obtaining copies of personal records;
17. The right to be informed in advance of the reason(s) for discontinuance of service provision, and to be involved in planning for the consequences of that event;
18. The right to receive an explanation of the reasons for the denial of services;
19. The right not to be discriminated against in the provision of service on the basis of religion, race, color, creed, sex, national origin, age, lifestyle, physical or mental handicap, developmental disability, or inability to pay;
20. The right to know the cost of services;
21. The right to be fully informed of all rights;
22. The right to exercise any and all rights without reprisal in any form including continued and uncompromised access to service;
23. The right to file a grievance; and
24. The right to have oral and written instructions for filing a grievance.
In addition to the above Client Rights, clients of the Floyd Simantel Clinic shall also have the following Resident Rights:
Floyd Simantel Clinic Resident Rights
1. The right to a comfortable, welcoming, stable and supportive living environment in the residential facility;
2. The right to participate in the establishment of, and to have, the least restrictive policies, procedures, or house rules, commensurate with the comfort and safety of all residents;
3. The right to be informed of one's own condition, the reason(s) for recommended residency in the facility, and the available alternatives to such residency;
4. The right to active and informed participation in identification and choice of personal care assistance and mental health services to be provided, as applicable to the type of licensed facility, and in the periodic review and reassessments of such provisions;
5. The right to consent to or refuse residency in the residential facility and/or the provision of any individual personal care activity and/or mental health services;
6. The right to reside in a residential facility, as available and appropriate to the type of care or services that the facility is licensed to provide, regardless of pervious residency, unless there is a valid and specific necessity which precludes such residency. This necessity shall be documented and explained to the prospective resident;
7. The right to reasonable assistance from the facility, or a mental health services provider, that enables and facilitates personal growth and development toward less dependent and less restrictive living environments;
8. The right to freedom from any unusual or hazardous practices or activities;
9. The right to reasonable privacy and freedom from excessive intrusion by visitors, guests, and inspectors;
10. The right to reasonable privacy and freedom to meet with visitors, guests, or inspectors, make and/or receive phone calls, write or receive uncensored, unopened correspondence;
11. The right to confidentiality of written information and communications;
12. The right to have access to all information in facility records about one's self, unless contraindicated and noted in the resident's ISP;
13. The right to receive thirty days prior notice for termination of residency in Type 2 and 3 residential facilities except in an emergency;
14. The right to vacate the facility at any time, except that the responsibility to pay for incurred costs of room and board shall continue unless appropriate notification has been provided to the facility concerning the termination of the residential agreement;
15. The right not to be discriminated against in the provision of any assistance, activity, or service on the basis of religion, race, color, disability, creed, sex, nation origin, age or life-style;
16. The right to written specification of charges, facility and resident obligations and responsibilities;
17. The right to compliance by the facility with all of the requirements for licensure;
18. The right to exercise any and all rights without reprisal in any form, including the right to continued residency. Such rights shall not supersede health and safety considerations, and for Type 1 facilities, the right to refuse mental health services shall not be a condition for denial of continued stay in the facility;
19. The right of access to one's own bedroom or sleeping area at any time, unless contraindicated and noted in the resident's ISP; and
20. The right to file a grievance, appeal, and have due process afforded for an alleged violation of any paragraph of this rule.
IF YOU HAVE ANY COMPLAINT ABOUT SERVICES OR HAVE ANY GRIEVANCE, PLEASE CONTACT THE DIRECTOR OF YOUR LOCAL CLINIC OR ANY STAFF TO REQUEST ASSISTANCE IN ADDRESSING YOUR GRIEVANCE.
Clinic Director, Floyd Simantel Clinic, 312 East Second Street, Chillicothe, Ohio 45601 (740) 775-1270
Clinic Director, Fayette County Clinic, 1300 East Paint Street, Washington C.H., Ohio 43160 (740) 335-6935
Clinic Director, Highland County Clinic, 108 Erin Court, Hillsboro, Ohio 45133 (937) 393-9946
Clinic Director, Pickaway County Clinic, 145 Morris Road, Circleville, Ohio 43113 (740) 474-8874
Clinic Director, Pike County Clinic, 102 Dawn Lane, Waverly, Ohio 45690 (740) 947-7783
Clinic Director, Martha Cottrill Clinic, 4449 State Route 159, Chillicothe, Ohio 45601 (740) 775-1260
Forensic Services Coordinator, Lynn Goff Clinic, 134 Jefferson Avenue, Greenfield, Ohio 45123 (937) 981-7701
CLIENT RIGHTS PROCEDURES
1. The Director of each Clinic or Program, as identified above, will serve as a Clients Rights Officer and will be responsible to accept and oversee the process of any grievance filed by a client or anyone on behalf of a client.
2. All workforce members shall be responsible to explain the Client Rights and/or Grievance Procedure upon request.
3. A copy and explanation of the Client Rights shall be given to each person seeking services at the Center. In the case of an emergency, the client should be informed of at least those rights applicable to Emergency Services, such as the right to consent to or refuse treatment and the consequences of accepting or refusing treatment. In an emergency, the distribution and explanation of Client Rights may be delayed until a second contact. Recipients of community services should receive a copy and explanation of Client Rights upon request.
4. A copy of the Client Rights Policy should be posted in a conspicuous location in each facility and is available for review on the Center's website: www.spvmhc.org.
5. Clinic and Program Directors are responsible to assure all workforce members are familiar with the Client Rights and Grievance Procedure.
RESPONSIBILITIES
Board of Trustees: The Board of Trustees review and approve this Policy.
Executive Director: The Executive Director is responsible for implementing this Policy.
Associate Directors, Human Resource Director, and Corporate Compliance Officer: The Associate Directors, Human Resource Director, and Corporate Compliance Officer assure this Policy is implemented.
Clinic Directors and Program Coordinators: Clinic Directors and Program Coordinators implement this Policy and assure that workforce members observe all client rights as stated.
Workforce Members: Workforce members follow this Procedure and observe client rights as stated.
